A common question we get from our customers is why they should buy from us. The number one answer is the personal attention you will receive every time you call. As the owners of The Pinball Market, my wife and I personally answer the phones — no waiting on hold, no navigating through lengthy directories. From helping you select the perfect pinball machine for your home to troubleshooting issues over the phone, we stay on the line with you as long as it takes to make sure you’re taken care of. We take pride in building personal relationships with every single customer.

If you have a particular need — whether it’s meeting a specific deadline or buying a surprise gift — we make it our priority to understand your situation and go out of our way to ensure your experience runs smoothly. At The Pinball Market, you’ll never get lost in the shuffle. We understand that buying high-value machines online can feel intimidating, but we do everything we can to make your experience easy and enjoyable. Don’t believe us? Just give us a call and see for yourself!

Another reason our customers keep coming back is the quality of our products. We pass on many machines that simply don’t meet our standards. For pinball machines, we look for titles with little to no playfield wear and clean, unfaded cabinets. Every used pinball machine goes through our extensive refurbishing process. For arcade machines, we focus on clear, crisp monitors and spotless cabinets. Most of our customers are placing these machines in their homes, and we won’t ship anything we wouldn’t proudly put in our own home.

You can also rest easy knowing that if you ever need technical assistance, we are only a phone call away. Many issues can be resolved over the phone, and if a technician visit is required, we have a vast network of technicians nationwide ready to perform in-home service calls. We can usually connect you with one within 24 hours!