FREQUENTLY ASKED QUESTIONS

1.What types of pinball machines do you sell?

We sell both new and refurbished pinball machines, as well as select arcade machines. Our focus is on high-quality, playable machines with minimal wear and fully functional components. Many of our machines are rare or “home use only” titles not available elsewhere.


2. Do you offer refurbished machines?

Yes! Every refurbished machine goes through our extensive restoration process, including cleaning, part replacement, and testing to ensure it’s in excellent condition. We only sell machines that meet our strict quality standards.


3. Can you help me find a specific machine?

Absolutely! We have strong connections in the pinball community and relationships with personal collectors nationwide. If you’re looking for a specific machine, let us know — we can usually track it down, even for rare or unusual requests.


4. How do you handle shipping and delivery?

We ship Worldwide and ensure machines are carefully packaged to prevent damage during transit. Delivery times vary depending on location, product availability, and shipping method. Some machines require semi-truck access to your delivery address. If assistance is needed, our team will guide you through the process.


5. Do you offer setup or installation help?

Yes. While many machines come with instructions for setup, we can provide guidance over the phone. If you prefer in-person help, we have a network of technicians across the country who can perform in-home setup and service calls, often within 24 hours.


6. What is your warranty policy?

We offer a One Year Limited Warranty on both new and refurbished machines, covering defective parts and labor for the first service call within 30 days of delivery. This warranty does not cover abuse, misuse, or unauthorized repairs. Some exclusions apply, such as machines made prior to 1990 and items sold “as-is.”


7. How can I pay for my machine?

We accept major payments methods ranging from Wire Transfer(Bank To Bank) Within USA) and all other countries, we do accept Credit Card Payments. All transactions are processed securely through trusted payment processors. Our Team Of Dedicated Financial Depentment comprising of experience accountants will facilitate the transaction process to your satisfaction. 


8. Can I cancel my order?

Orders must be canceled in writing via email within 72 hours of purchase to receive a full refund. Cancellations or returns approved after this period may be subject to restocking fees and shipping costs. Refusal of delivery is treated as a partial return, with 50% of the purchase price refunded minus applicable fees.


9. Do you offer in-person showroom visits?

Yes! You’re welcome to visit our showrooms in to see machines in person, try them out, and get expert guidance from our team. 
NB. Visit For Viewing With Intent To Purchase Are Strictly On Appointment. Kindly Email Us To Book An Appointment.


10. How do I get technical support after my purchase?

If you ever need technical assistance, our team is just a phone call away. Many issues can be resolved remotely, but if an in-home technician visit is required, we’ll connect you with a qualified professional in your area.

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